Shipping policy
Order Processing & Dispatch
We complete order preparation and dispatch within 1–3 business days after payment confirmation. Our standardized fulfillment process effectively shortens customer waiting time, ensuring fresh seafood products are delivered promptly while maintaining optimal freshness.
International Shipping & Delivery Time
Our standard international delivery service generally takes 7–16 days to reach most global destinations. Delivery durations are estimated and may vary based on different destination regions and local customs clearance progress. You can select the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page before payment submission, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials professionally designed for seafood transportation, effectively preventing product damage and leakage while locking in freshness during long-distance transit. Optional shipping insurance is available at checkout for high-value orders to provide extra security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@duleelec.shop or phone: +64 21 394 8271.
Thank you for choosing DUSTIN LEES! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.